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Contact us @1300 00 JATA or 1300 00 5282
Outbound Sales
JATA Group provides first-rate outbound call center services that keep our clients to overcome the competition, intensified costs and quality concerns. Our full-fledged call center services will helps you to maintain close relationship with your customers that help you to expand your customer base. Low cost, high value business process outsourcing at a fraction of the normal costs.
Our polite, well trained professionals, experienced management team and state of the art technology provide improved service and response time will definitely turn every call into excellent experience to the end customers.
Inbound Support/Sales
JATA Group fills the gap between the customers and companies to enhance the client’s image and sales through effective communication. Our Inbound phone based support and excellent customer support enhances your company’s reputation which leads to company success and growth. Our clients can easily balance needs of their customers with the cost constraints of customer service through effective call handling and alternative support options.
Inbound customer service has got its significance because customers always prefer talking to live person rather than using any other information system. Interacting with our team will definitely increase the sales and customersatisfaction. Customers always appreciate when problem or information is quickly handled and we do that with our effective customer service.
Market Research
We at JATA Group put our efforts to gather information about markets and customers that helps our clients in cultivating effective business strategies. Our service in marketing research gives additional advantage to our clients to understand, identify and analyze market needs, market size and competition.
How we do?
Inbound customer service has got its significance because customers always prefer talking to live person rather than using any other information system. Interacting with our team will definitely increase the sales and customersatisfaction. Customers always appreciate when problem or information is quickly handled and we do that with our effective customer service.
We follow six steps in carrying our client’s research.
Survey Research
Is your product or service entered recently into the market and need to know what the market feels about it? Or you need data about the market, Competitors and other general marketing research? You don’t want to hire any permanent employee as the survey campaigns are chaotic?
JATA Group has the strategic and tailor-made solutions for you. Survey questionnaire is prepared keeping the objective of the client and contact center executives are roped in to make calls or send e-mails to the profiled or prequalified end customers.
Lead Generation
It’s really a big deal, sitting at a trade show table for hours together on end to get leads, or sitting up a display in hopes that targeted consumers will complete a form.
Lead generation is a way that can grow your business rather quickly. Imagine, leads walking into your inbox and showing you the way to achieve the business growth you dreamed about. JATA Group is specialized in generating adept leads to your business. You can have the leads generated and sent to you with the help of our expertise professionals.
E-mail Support
Replying to E-mails can eat into businesses precious time, which can be better utilized to focus on core business activities with strategic importance. JATA Group will follow up e-mails and customer queries on client’s behalf. This service ensures that end customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as client to meet the commitments you’ve made to your customers. By offering timely, consistent and expedient responsive support, we will effectively contribute to improve customer satisfaction, customer loyalty and online sales. Our e-mail supportservice can be used for sales and customer support in addition to technical support. Our email support, just like our other offerings is functional 24/7.
Chat Support
JATA Group specially trained service professionals present a transparent interface to end customers delivering an uninterrupted 24×7 access to real time customer service help and support right on your website. Their one on one interaction with website visitors instills confidence in indecisive first-time customers and bolsters the trust of old customers by showing them that a quality help is just a click away, any hour of the day, any day of the week. With us you can retain those thousands of customers who abandon your site due to unavailability of help.
Chat Support has numerous benefit that help businesses establish better customer care standards for just a fraction of the cost that one would have paid to run their own call center or even for what our competitors would charge.
Technical Support
JATA Group focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions. We are equipped with latest call center technology; the technology help desk group provides total support solutions for IT needs of businesses. The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 50%. Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in soft skills required for customer support.
Content Creation
We write content for both online and offline production media. When you opt for our services, it is not an individual but a team of experienced writers that you work with. In the business scenario, the right word said at the right time can seal your deal. Thus words can really be the deal maker or the deal breaker depending on how and when they are used. Our one-of-a-kind team structure ensures that every written piece is reviewed several times, so that you receive a fine-tuned final draft that will surely surpass your expectations. We at JATA Group understand the content requirements better and produce quality content at affordable rates keeping the interests of our clients in mind.
Collections
Businesses today realize that effective collection of account receivables and debts is critical to maintain a healthy P&L and improve the bottom-line revenue especially in a volatile financial market. At JATA Group we deploy robust collection strategies to improve profitability. We focus on proactive collection measures to ensure higher collectability right from the early stages. These result in efficient customer collections and reduction in bad debts. They help maximize revenue realization, coupled with reduction in the cost of collections.
Appointment Fixing
Appointment setting is crucial for any business, either new or traditional to develop and expand the business. We understand that appointment setting is much more than calling a list of phone numbers daily. Appointment scheduling brings the business prospects very near to you. Outsource your appointment setting services to us and concentrate on other business strategies. We at JATA Group with our experienced Support Team Associates execute the whole appointment setting task including fixing, canceling, re-scheduling appointments and meetings, just like a Virtual receptionist.